Mercantile Outfitters (“Mercantile,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.
Information we collect
When you browse our site, place an order, or sign up for our list, we may collect:
- Contact details: name, email address, shipping and billing address, and phone number.
- Order information: items purchased, sizes, colors, and payment confirmation (we never store full card numbers; that’s handled by our payment processor).
- Browsing information: pages visited, device and browser type, and general location, collected automatically through cookies and similar tools.
How we use it
We use your information to process and ship orders, respond to customer service requests, honor our repair guarantee and returns, and improve the site. If you’ve opted in, we’ll also send occasional emails about new colorways or restocks, and you can unsubscribe at any time from the link in any email.
Cookies & analytics
We use cookies and basic analytics tools to understand how people use the site and to remember items in your cart. You can disable cookies in your browser settings, though parts of the site, like checkout, may not work correctly without them.
Sharing your information
We don’t sell your personal information. We share it only with the vendors who help us run the business, our payment processor, shipping carriers, and email platform, and only to the extent needed to fulfill your order.
Data retention & security
We keep order records as long as needed for accounting, warranty, and legal purposes, and take reasonable technical measures to protect your information from unauthorized access. No method of storage or transmission is completely secure, so we can’t guarantee absolute security.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you, or opt out of marketing emails, at any time by contacting us at hello@mercantileoutfitters.com.
Children’s privacy
Mercantile is not directed at children under 13, and we don’t knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. If we make material changes, we’ll post the updated version here with a new “last updated” date.
Contact
Questions about this policy? Reach us at hello@mercantileoutfitters.com or write to us in Minneapolis, MN.